What Your Customer Wants and Can’t Tell You

A Science-Based Organizational Change Roadmap for Managers

“A science-based playbook that is a must-read for every manager of people…” —John A. List, Wall Street Journal bestselling author of The Voltage Effect and The Why Axis

#1 New Release in Office Management and Business Operations Research

Adapting to change is part of life. But, change is hard and managing change is even harder.

First, understand how the brain works. Because we really don’t know how the brain works, we don’t know what makes us more receptive to change.  Employees can’t tell their managers what they need to “get on the train”, and managers don’t know either.

How to get your team on board. In her first book, What Your Customer Wants and Can't Tell You, author and behavioral economics specialist Melina Palmer, applies the science of behavioral economics to unlocking what is behind customer decisions. Behavioral economics combines elements of economics and psychology to understand how and why people behave the way they do in the real world. Now, in her sequel, What Your Employees Need and Can’t Tell You, she offers a highly actionable roadmap for business executives and managers faced with the task of instituting successful organizational change.

Actionable behavioral economics for successful change management. What Your Employees Need and Can’t Tell You delivers insights and research from behavioral economics and the greater behavioral sciences, presented in an enjoyable way that you can actually use to get results.

Inside find:

• An introduction to how the brain really works when faced with change
• Insights into key biases and concepts the subconscious brain uses to make decisions
• “Apply it” sections with tips on how to start using what you have learned—immediately

If you are responsible for managing change and have tried books such as The Heart of Business, Humanocracy, or Change, you should read Melina Palmer’s What Your Employees Need and Can’t Tell You.

Delight in This Blank Journal with Fresh Flowers on the Cover

Flower bouquet enthusiasts will love this beautiful notebook featuring Niki Irving's stunning photographs of fresh flowers on the cover.

The perfect journal for all fresh flower lovers. The Flower Lover’s Journal is a multi-purpose gift for unleashing your thoughts, to-do lists, recipes, study notes, doodles, and floral sightings. Whether you’re searching for a cute journal or a new notebook, the Flower Lover’s Journal is a must-have for on-the-go writing, notes, or diary keeping.

High quality content for floral arrangement admirers. This journal includes a vibrantly illustrated Demask flexcover with high-quality paper. Flower Lover’s Journal is just the right size for your purse, backpack, or desktop. It’s perfectly portable—made to catch every one of your personal musings.

Inside you’ll find:

• Pages to take notes, write to-do lists, and write recipes
• High-quality cream paper, and lay-flat binding perfect for journaling
• A beautiful cover with a floral design

If you’re looking for stationery supplies, notebooks for studying, recipe books to write in, or vintage journals—like Moleskin, Peter Pauper Press, or Rifle Paper Co journals—then you’ll love  Flower Lover’s Journal.

Find Clarity and Connection in this Calming Coloring Book

Imagine calling it a day and calming the emotional storm with this anti-anxiety coloring book. Filled with encouraging messages and cute animal friends, these cute coloring pages are a perfect addition to your relaxing self care routine.

Reconnect with your inner self. When was the last time you felt creative, confident or connected? You’re too cute for that! Develop these skills and find anxiety relief in this calming coloring book. This Kate Allan art book for artists and anti-anxiety coloring book combo can be used to create wall art for your space. 

An anti-anxiety coloring book from someone who gets it. Artist and bestselling author of Thera-pets Kate Allen, or thelatestkate, draws from her own experience with anxiety and depression. She understands how helpful a creative outlet and a supportive message can be. No Self-Hate combines these in the perfect art therapy book for calming the storm in your mind.

Inside, you’ll find:

• An encouraging coloring book with words that gently argue against negativity
• Calming visual sensory themes and affirmations in an anti-anxiety coloring book 
• 96 coloring pages featuring cute, simple illustrations of cute animals and cute coloring pages for all skills

If you enjoyed calming coloring books like Mindfulness Coloring Book For Adults, 100 Flowers, or You Deserve Nice Things, you’ll love No Self-Hate.

Embrace Your Divine Feminine Energy

Create new rituals and self-care habits with this oracle deck. These sacred inspirational cards inspired by land-based practises of the Métis people serve as a daily mental healer.

Re-energize and connect to the Métis culture. These oracle cards are the perfect way to help you slow down and awaken to the energy around and inside you. Andrea Menard writes beautifully while invoking connections to the land and indigenous teachings; use these cards as friendly reminders to dive into your divine feminine energy. Andrea Menard is a Métis woman whose Michif ancestry originates from St. Laurent, Manitoba, Canada. She is deeply influenced by Sacred Elements and guided by the teachings of her ancestral Grandmothers.

Enjoy colorful and beautifully layered art. These unique images bring emotional healing and a deep awakening to divine feminine energy. Sacred women, men, and gender-fluid individuals will find wisdom on every card. Enjoy 52 cards with beautiful images of original artwork by Métis painter, Leah Marie Dorion. Leah is an interdisciplinary Metis artist raised in Prince Albert, Saskatchewan, who views her Metis heritage as a unique bridge connecting all people to a greater knowledge.

Inside, you’ll find:

• Ancient wisdom and teachings from Andrea Menard set to transform you
• Beautifully layered art from Leah Marie Dorion on a deck of cards set to awaken you
• A handbook guide set to spark your divine feminine energy

If you need a gift for the sacred woman in your life or if you liked The Sacred Forest Oracle, The Starseed Oracle, or Sacred Destiny Oracle, you’ll love Seeds of the Sacred Feminine.

Heal Trauma and Recover from PTSD

“Rosenthal encourages others with [PTSD] to use the lessons and tools that she says turned her life around. … This is a cheerleading, you-can-do-it kind of book, with step-by-step lifestyle modifications interspersed.”
—Nancy Szokan, The Washington Post

Create a new life of PTSD recovery and healing. Put together your own personal trauma treatment toolbox!

Find out what PTSD recovery is really like. Following a critical illness, Michele Rosenthal struggled with Post-Traumatic Stress Disorder for twenty-five years. Now, a post-trauma coach and award-winning writer, Rosenthal shares the tools that helped her heal from PTSD symptoms. Previously published as Heal your PTSD by the Conari Press back in 2015, this book is packed with insightful tips on how to not let PTSD symptoms control your life. 

Heal trauma your own way. We know that trauma and recovery from hard things isn’t easy but your path to recovery is uniquely worth it! With Your Brain is a Safe Space, you can take back control and push forward towards PTSD recovery and try new trauma release exercises that build and create a safe space to receive the inner healing that you need to thrive. 

Inside, learn how to heal from trauma by:

• Connecting to your own inner power and authentic self
• Applying mental healing measures like mindfulness and meditation
• Overcoming PTSD symptoms and recovery obstacles with unique tips and strategies

If post-traumatic growth guidebooks like The Body Keeps the Score, The Complex PTSD Workbook, or Keep Pain in the Past helped you heal trauma, then Your Brain is a Safe Space is your next read.

Be the Captain of Your Change Journey

While every change is unique, there is a predictable pattern to change. By understanding that pattern you can build the skills to pilot your team through the waters of disruptive change.

Change is inevitable. When unexpected or unwanted change disrupts well-established routines, personally and professionally, it’s natural to wonder, “Who rocked the boat?” Unfortunately, that is exactly the wrong question to ask! Discover from the change experts at FranklinCovey how successful leaders engage people in change and turn change into opportunity.

FranklinCovey is the world leader in helping organizations achieve results that require collective behavior change. They have built a Change Model that demystifies the uncertainty of change and creates the opportunity to realize greater results, personal growth, and even innovation.

A simple but profound business parable. Change: How to Turn Uncertainty Into Opportunity begins with a business parable that invites leaders to reflect on their own change journey and discover how their “crew” falls into a set of predicable patterns and reactions. Whatever the size or scope of the change you’re facing, by following the story’s Change Model you can confidently lead and chart a way forward knowing what will come next.

Learn from “been there done that” change experts. In their book, authors Curtis Bateman, Marché Pleshette, Andy Cindrich, and Christi Phillips guide you and your organization through change, sharing their decades of experience with concrete examples.

Inside find:

• Step-by-step instructions on how to engage teams throughout the change process
• How the Change Model makes change actionable and predictable
• How to minimize the disruption of change
• Where most change initiatives fail and how to adapt

If you have read change management books like Who Moved My Cheese, Switch, Our Iceberg is Melting, or Managing Transitions, you will love this book.